DeepAI AI Chat
Log In Sign Up

Understanding Chatbot-mediated Task Management

02/09/2018
by   Carlos Toxtli, et al.
0

Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal communication channels: email, instant messenger, and group chat. Teams formulate, discuss, refine, assign, and track the progress of their collaborative tasks over electronic communication channels, yet they must leave these channels to update their task-tracking tools, creating a source of friction and inefficiency. To address this problem, we explore how bots might be used to mediate task management for individuals and teams. We deploy a prototype bot to eight different teams of information workers to help them create, assign, and keep track of tasks, all within their main communication channel. We derived seven insights for the design of future bots for coordinating work.

READ FULL TEXT

page 1

page 2

page 3

page 4

06/04/2019

Slack Channels Ecology in Enterprises: How Employees Collaborate Through Group Chat

Despite the long history of studying instant messaging usage in organiza...
12/06/2021

Designing a Dashboard for Student Teamwork Analysis

Classroom dashboards are designed to help instructors effectively orches...
08/30/2020

Role of Project Management in Virtual Teams Success

A virtual team is a group of geographically distant people who work toge...
10/02/2018

An Analysis of Approaches Taken in the ACM RecSys Challenge 2018 for Automatic Music Playlist Continuation

The ACM Recommender Systems Challenge 2018 focused on the task of automa...
09/18/2018

Exploration vs. Exploitation in Team Formation

An online labor platform faces an online learning problem in matching wo...